We are aware that young people have particular needs and as a result are we are eefo approved. As such we promise to:

• Respect your rights to talk to someone without anyone else knowing, is explained to you in our confidentiality policy.
• Even if we cannot help you we will still treat your enquiry confidentially.
• There will be at least one member of staff who has a special interest in young people’s health.
• We understand that you want to use the service when the times are best for you, for example after school or college; we have online booking and late surgeries on a Tuesday to help with this.
• We understand that you may not want to wait in a crowded waiting room with everyone else from the village and so you can request a telephone appointment if you wish.
• You can get up-to-date information about the health matters that concern you.
• We want to know what you think about us, and how you feel we could improve our service.
• If we cannot help we will be able to help you find someone who can.
• Online counselling is available for young people.
• Signposting of other services for young people in Cornwall are available.