Bottreaux Surgery greatly values the very important work of family and friends caring for people who either use this service, or are themselves patients of the practice.

We believe that a carer is someone of any age who provides unpaid support to family or friend who could not manage without the help. This could be caring for a relative, partner or friend who is ill, frail, disabled or has mental health or substance misuse problems.

Bottreaux Surgery wants to work in partnership with carers and the Carers Support Service to ensure we carry out our role more effectively, and to listen to what you say so that we might work more efficiently.

As a carer you will be:

  • Recognised, identified and valued for your caring role and be treated with dignity and respect.
  • Once identified, offered appointments which fit in with your caring role both for yourself and the person you care for, wherever possible.
  • Able to arrange consultations or treatments to minimise disruption to the caring routine.
  • Able to have your own needs recognised and to be supported to maintain your physical, mental and emotional health and well-being.
  • Included (with the permission of the person you care for) as a valued partner in the planning and delivery of his/her treatment and care. Where permission is withheld your views will be taken into account by the practitioner.
  • To choose the level of care and support you are able to offer depending on age and disability.
  • We will listen to you and respect your perspective
  • Take note of what you tell us to help inform best clinical decisions.
  • To be identified as a carer please complete the form at reception or on-line.

As a carer you may be entitled to a carers needs assessment, carried out by the Carers Support Service. With your permission we can make that referral.

Carers Support Service offers support, training and guidance for carers. Again we can make this referral for you.

If you are a carer please complete our online form.