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How You Can Help Us

Ways in which you can help us:-

  • Being a patient means that you have responsibilities too.
  • We expect you to treat the doctors and practice staff with courtesy and respect.
  • Examination and treatment facilities are better at the surgery, and the less time a doctor spends travelling the more time is available for patients. Please do not ask for a home visit unless absolutely necessary for medical reasons. If we feel a home visit is not appropriate, we will advise you to come to the surgery.
  • Please do not disturb the doctor outside normal surgery hours for routine or trivial matters.
  • Please remember that the doctor of your choice will not always be available, as doctors may have other responsibilities in addition to doing surgery consultations.
  • Please be punctual: arriving late causes delay for other patients. If we are running late, please remember that next time it could be you who needs extra time or your home visit which is causing the delay.
  • Please remember that it takes time to arrange for you to see your records, and you may be charged a sum to cover our costs.
  • Please tell us promptly if you no longer need or cannot keep your appointment, so that it can be offered to another patient and not wasted.
  • Please tell us immediately if you change your name, address, telephone number etc.
  • You should not expect a prescription every time you visit the doctor. Please take your medicines as directed by the doctor, and if you choose to stop taking them, it is sensible to let the doctor know.
  • Your have the right to move to another practice at any time without giving a reason. However, we hope that you will give us the opportunity to discuss any difficulties at an early stage.
  • Provide us with feedback on the experience that you have with the practice by completing our Friends and Family Test.

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