COME AND JOIN OUR PATIENT PARTICIPATION GROUP. Have your say, lets hear your opinions.
ABOUT OUR SURGERY
The Practice currently has 4 Doctors (2 of whom are part time), 1 Registrar, 2 Practice Nurses, 1 Assistant Practitioner and 2 Phlebotomists providing appointments through our core opening times over both sites.
We currently have 5041 patients of which 25.34% are over 65.
PATIENT PARTICIPATION GROUP 2013/2014
We now have a Patient Participation Group which meets every 3 months. A few members have left but luckily other patients have stepped in and we still have 15 members. The ages range from 35 to 74. Unfortunately we still have no teenagers or ethnic minority representatives.
We held a meeting on 29th January 2014 where a chairperson was elected. We had a discussion with regard to appointments, house calls, flu clinics and parking and the group also compiled the questionnaire which will be given to the patients to complete.
The questionnaire was given out over a two week period at both Boscastle and Tintagel surgeries.
The results can be found on “upload survey report”.
We had a further meeting on 20th March 2014 to discuss the results of the survey and were all quite pleased with the results. 90%of patients said that it was very/fairly easy to phone the surgery.
Having 2 phone lines into the surgery and 2 Receptionists until 10.30am each morning seems to be helping patients get through to the surgery at our busiest time. 96% of patients said that they would describe their experience at the surgery as very/fairly good, again another positive.
After discussing the results of the questionnaire we discussed how we could get more patients involved and having their say. It was decided that posters in the reception area and on the website saying that “we want to hear from you” may help together with pens and paper next to the suggestion box. We have scheduled the next meeting for 12th June.
Action Plan: To have the posters (on the website and at the surgery) together with the suggestion box up and running by 30th April 2014, together with a pin/display board which will be solely for use by the PPG. Next meeting scheduled for 12th June 2014 when we can discuss any further actions which may be needed.
We would like to thank the patients who took the time to complete the questionnaire
PATIENT PARTICIPATION GROUP
Bottreaux Surgery launched its virtual Patient Participation Group in July 2011. The group has now added another member in December 2013 and we now have 15 members, their ages ranging from 49 to 75 . We are aware that we do not have any teenage or ethnic minority representatives in the group, hopefully we can encourage these patient to come forward.
RESULTS FROM THE PATIENT GROUP
Patients who use our drug delivery service are very happy with the service we provide and also happy with the services which we offer at the surgeries.
IDEAS FROM THE PATIENT GROUP
Our patients have suggested that it would be a good idea for the Chemist's rota to be uploaded onto our website, this can now be found on the dispensary page.
Also it has been suggested that we stock hearing aid batteries. I am pleased to say that we now hold stocks of hearing aid batteries at both Bottreaux and Tintagel surgeries.
IDEAS FROM THE GROUP 2012/13
One of our group members has suggested that we add an information page to our website regarding minor ailments and treatments. This has been discussed and we hope to arrange this shortly.
We have recently installed a new phone system at Boscastle surgery to enable us to take double the amount of phone calls between 8.30am and 10.30am. We feel that this should help people get through to the surgery at our busiest times.
The results of our surveys for this year can be found on the relevant pages from 31st March 2013.
We would like to thank all the patients who took time out to complete our survey for 2012/13 , the results of which are on "survey report". We are discussing with the PPG whether any proposals arise from the patient survey and will aim to implement these over the coming year.
We will be carrying out a further Patient Satisfaction Survey next year.